Map out your customer journeys to see your branding gaps
Mapping out your customers’ journey helps to identify the effectiveness of your previous marketing campaigns and strategies, generate fresh ideas to take advantage of new technologies and platforms since the last campaign, and plan where and how the future ones might look to start conducting gap analysis and training needs analysis on.
What is a key customer demographic analysis, and how do you do it?
By mapping out multiple customer profiles (unless your offering is really niche, you should have more than just one), you’ll be able to prioritise where to aim your efforts to increase awareness amongst their cohort, which one should be focussed on (as it might vary with the seasons), and how much resources to allocate to those efforts.
Why you should optimise your branding for mobile-first customer journeys
With the transition of most of our attention away from the outside world (especially over winter and in the last few years of the pandemic) towards social media, streaming content, and maybe soon – the metaverse, the reach of traditional marketing platforms like billboards is slowly dying off.